Privacy

Last Updated: 11/01/2025

Agency Name: Members 1st Insurance Services

Address: 5000 Marketplace Way, Enola, PA 17025-2431

Contact: privacy@m1stinsurance.org | 1(844) 498-6467

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1. Introduction

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Members 1st Insurance Services is an independent insurance agency committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when providing insurance quotes, policies, claims assistance, and customer service. By using our website, contacting our agency, or purchasing insurance through us, you agree to the practices described below.

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2. INformation We Collect

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We may collect personal information from you in order to provide insurance services, including:

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A. Personal information

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Name, address, phone number, email
Date of birth and gender
Social Security Number
Driver's license or ID number

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B. Insurance & Financial information

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Policy numbers and policy history
Quotes and coverage selections
Premiums and payment information
Claims information, loss history, or underwriting data
Vehicle, property, or business details

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These categories may include nonpublic personal information (NPI) protected under the Gramm-Leach-Bliley Act (GLBA).

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C. Digital & Technical Information

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IP address, browser type, and device identifiers
Website usage data
Information collected through forms, SMS, RCS, or email communications

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D. Information from third parties

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Insurance carriers and MGAs
State motor vehicle departments
Consumer reporting and claims databases (e.g., MVR, CLUE)
Verification services
Public records

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3. How We Use Your Information

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We use your information for purposes such as:

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Providing insurance quotes and comparing coverage options
Underwriting, issuing, and servicing insurance policies
Processing payments and billing
Handling claims and communicating with adjusters
Responding to customer inquiries
Preventing fraud and ensuring security
Offering policy reviews or recommending coverage
Complying with legal and regulatory requirements

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4. How We Share Your Information

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We may share your information with:

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A. insurance Carriers & MGAs

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To obtain quotes, underwrite policies, process claims, or service your insurance needs.

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B. Service Providers

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Companies performing services such as:

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Payment processing
Customer communications (SMS, email, RCS)
Data hosting and cloud services
Marketing (with your consent where required)

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All service providers must protect your information under contractual and regulatory requirements.

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C. Legal and Regulatory Entities

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We may disclose information if required by:

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Law enforcement
State insurance departments
Subpoenas, audits, or court orders

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D. Business Transfers

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If our agency merges with or is acquired by another company, information may be transferred as part of that transaction.

We do not disclose your information to unrelated third parties for their own marketing.

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5. Your Rights & Choices

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Depending on your location, you may have rights to:

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Access and review the personal information we maintain
Request corrections to inaccurate data
Request deletion of certain information (where permitted)
Opt out of certain marketing communications
Request how your information is used or shared

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You may exercise these rights by contacting us at:

privacy@m1stinsurance.org | 1(844) 498-6467

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6. Communications: SMS/RCS/Email

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If you opt in to receive communications from us:

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You may receive policy reminders, billing notices, renewal alerts, claims updates, or general customer service information.
Message and data rates may apply.
Message frequency varies depending on your policies and requests.
Reply STOP to unsubscribe from messaging.
Reply HELP for assistance.

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Your opt-in information is used solely for agency communications.

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7. Security of Your Information

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We maintain physical, administrative, and technical safeguards consistent with:

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GLBA (Gramm-Leach-Bliley Act)
FTC Safeguards Rule (16 CFR Part 314)
NAIC Insurance Data Security Model Law

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Safeguards may include:

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Encryption
Access controls
Multi-factor authentication
Employee training
Secure data retention and disposal practices

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Despite these efforts, no system is 100% secure, and we cannot guarantee absolute protection.

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8. Data retention

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We retain personal information as long as necessary to:

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Service your policies
Fulfill legal or regulatory obligations
Maintain accurate business and claims records

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When retention is no longer required, data is securely deleted or anonymized.

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9. Cookies & Website Tracking

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We may use cookies and similar technologies to:

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Improve site functionality
Measure performance
Understand visitor behavior
Support security and fraud prevention

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You may adjust cookie settings through your browser.

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10. Changes to This Policy

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We may update this Privacy Policy at any time. Revisions will be posted with a “Last Updated” date. Continued use of our services indicates your acceptance of the updated policy.

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11. Contact Us

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If you have questions or want to exercise your privacy rights, contact:

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Members 1st Insurance Services
Email: privacy@m1stinsurance.org

‍Phone: 1 (844) 498-6467